Tonight was my third bad experience at HRC. The first visit was already mentioned on this site.
On my 2nd bad trip, once again - with the SAME WAITER!!! - my order was left out when the food was delivered & again I had to wait almost another half hour to get food. By that time, of course, everyone else had finished eating.
If you ever get put at a table with Xavier as your waiter...LEAVE IMMEDIATELY!
Tonight, however, I had a different waiter. He got everyone's order. He wrote down the order. He repeated the order back to me. Still one of us didn't get his meal...my son. We had to wait through a couple excuses & promises & then finally 20 miunutes later his dish was delivered to the table. This time, we spoke to the manager. He offered a free dessert, which is nice, but the fact is we had little time left for my son to enjoy his meal, much less dessert.
One problem I can see is this: When someone takes an order, he should also be responsible for delivering the order to the table. He may have help, but he should be there. Most of the time people are serving food, they have no idea who is supposed to get what & then they easily skip someone.
HRC...Get it right & do it soon!
Kixr4kids2009
