I went there tonight for the first time. My service experience was substandard, in that the "order of service" was driven by me and I needed to ask for every step which would normally be recommended and driven by the waiter. I mean ... I shouldn't need to wait 10 minutes and ask twice for a drinks menu on arrival.
So then I saw a waiter drop a clean knife on the ground, outside. He picked it up to walk it back to the waiters' station, had a quick look to see if anyone noticed, wiped the knife on his pants and put it back on his tray. Errrrrggggghhhh!!!! This restaurant charges enough to enforce the hygiene standards one would expect at any top grade restaurant in the world.
After that, the staff responded well to my feedback and the food was outstanding ... the chocolate jalapeno fondant a real treat.
My rating is based on service only as the food itself was 5 star.